Privacy Policy

Last updated: September 30, 2026

This policy explains what information Buena Park Mold & Water Damage Pros ("we", "us") collects through waterdamagebuenapark.info and by phone, how it is used, and the choices you have, including rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Information we collect

Information you give us: your name, phone number, email address, city or service address, and what you tell us about the mold or moisture problem, whether through the request form or on a call.
Call information: calls may be routed through a call-tracking or answering service that records the calling number, date, time, duration and the page you called from. Calls may be recorded for quality and dispatch accuracy; you will be told at the start of a call if it is recorded.
Technical information: like most websites, we and our analytics or advertising tools may collect your IP address, browser and device type, pages viewed, referring site and approximate location, using cookies and similar technologies.

How we use it

To answer your request, schedule an inspection or remediation visit, and follow up about your job.
To pass your request to the independent mold remediation contractor who will perform the work. Buena Park Mold & Water Damage Pros connects you with independent mold remediation contractors who perform the work.
To measure which pages and ads lead to calls and requests, and to improve the site.
To comply with the law, prevent fraud and protect our rights.

We do not sell your personal information for money.

We share information with the contractor assigned to your job, with service providers that help us run the site, answer calls, track conversions and send messages, and with authorities when the law requires it. Some analytics and advertising tools (for example Google Analytics or Google Ads conversion tracking) may process browsing data in a way California law treats as "sharing" for cross-context behavioral advertising. You can opt out as described below.

When you submit the request form and check the consent box, you agree that we and the assigned contractor may contact you by phone, text or email about that request. Message and data rates may apply. Reply STOP to any text to stop texts, or tell us on a call that you do not want further contact.

Your California privacy rights

If you are a California resident, you have the right to:

Know what personal information we collect, use and disclose, and request a copy of it.
Request deletion of your personal information, subject to legal exceptions.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of your personal information, including by using a Global Privacy Control signal.
Limit the use of sensitive personal information (we do not intentionally collect it).
Not be discriminated against for exercising these rights.

To make a request, call (831) 303-1192. We will verify your request using the contact details you gave us and respond within the time the law requires. An authorized agent may make a request on your behalf with your written permission.

Cookies

You can block or delete cookies in your browser settings. The site works without them, although call and form tracking may not.

How long we keep information

We keep request and job information as long as needed to complete the work, handle follow-up questions, and meet legal, tax and insurance record-keeping obligations, and then delete or de-identify it.

Security

We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, so please do not send payment card numbers or passwords through the request form.

Children

This site is not directed to children under 16, and we do not knowingly collect their information.

Changes and contact

We may update this policy and will change the date at the top when we do. Questions? Call (831) 303-1192 or see our contact page. Use of this site is also governed by our terms of service.